iLinc for Support

iLinc for Support enables high quality customer support over the Internet. With iLinc for Support, your representatives gain the ability not only to see the customer's problem, but also to get hands-on access to it – dramatically expediting resolution time and giving each customer the personalized attention that builds loyalty.

iLinc for Support makes it possible for support reps to help multiple users at once, as well as to allow an assistant technician to join the session as well. With personalized features such as multi-point video, text chat, and interactive whiteboards, iLinc for Support delivers a level of interaction that can't be matched by telephone or email communication. And, iLinc's intense security protections ensure that your data, processes, and network are never compromised.

Build a More Successful Support Organization

iLinc for Support ensures extreme ease-of-use for you and your customers. They get one-click support access through your website or other designated URL and can be placed into a queue until help is available. Help desk representatives can even launch a support session directly from the customer's Salesforce.com Case record. To monitor and measure activity, iLinc for Support provides very simple administration as well as valuable metrics (e.g. time-to-resolution, session length, and customer satisfaction).

To deliver a more streamlined support experience for your customers, your iLinc administrators and/or session leaders can customize your software to display an internal or public webpage as the default iLinc for Support entry point. They can even create individual public-facing pages to post events and materials and brand the interface with your organization's colors and images.

iLinc for Support puts the latest collaboration technologies at your fingertips:

• Remote control of customer's systems
• Application, Desktop, and Region Sharing
• Ability to Remotely Access Both Mac and PC Systems
• Audio Options — Choose between integrated teleconference audio (extra charge) or the included internet audio (VoIP)
• Multi-Point Video
• Alerts and Email Invitations
• Interactive Whiteboard
• Recording, Editing and Playback
• Support Success Metrics
• Floating Toolbar
• The iLinc Green Meter, which automatically tracks savings from meeting online
• Integration with Salesforce.com (extra charge)

SIGN UP TODAY FOR AN ILINC DAILY DEMO!

The iLinc Daily Demo is a live, guided tour of iLinc's web and video conferencing solutions. Hosted by an iLinc product expert, the demo walks you through the most popular uses and benefits of different types of iLinc sessions – from small group meetings to full-scale virtual training sessions.

During the iLinc Daily Demo, you'll have opportunities to see the features and capabilities that interest you most, as well as ask any questions about iLinc software and services. In fact, we welcome your participation and feedback during these sessions.